where he developed intelligent agents for Fortune 500 companies. At Cisco (NASDAQ: CSCO), Vijay develops the core machine-learning platform that supports the company's flagship voice-assistant, WebEx Meeting Assistant and is a fellow at Cisco’s AI/ML Center of Excellence ( ). Vijay Ramakrishnan is machine learning (ML) engineer, researcher, and innovator in the conversational artificial intelligence (AI) field. By 2020, 30% of B2B companies will use AI to augment their sales function. "Organizations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a Virtual Customer Assistant (VCA) … They also report increased customer satisfaction and 33% savings per voice engagement," according to same study. By 2020, 25% of customer support will integrate virtual customer assistant (VCA) technology, according to 2018 study by Gartner. The world's richest person, Jeff Bezos, is presumably interested in acquiring promising AI innovations.
Think Siri, Cortana, Google Assistant, and Alexa.Īmazon's Alexa Prize competition (NASDAQ: AMZN) incentivizes developers to create AI agents that can talk with humans about random topics. Moreover, businesses that offer the smartest AI-powered conversational apps gain a strategic advantage in the marketplace as consumers increasingly expect human-like assistance from virtual avatars.
Hundreds of millions of people worldwide use conversational assistants for help accomplish daily tasks such as booking a flight or setting a kitchen timer. Andrew Ng, the former Chief Scientist of Baidu and Adjunct Professor of AI at Stanford University. “Artificial intelligence (AI) is the new electricity”, according to Dr.